Terms of Service

Effective Date: May 15, 2026

Company: VWA Command (“we,” “us,” “our”)
Website: https://www.vwacommand.com
Jurisdiction: Florida, United States

These Terms of Service (“Terms”) govern your access to and use of the VWA Command platform, including all software, CRM tools, automation systems, AI systems, SMS/email/voice communication tools, integrations, and related services (the “Platform”).

By creating an account or using the Platform, you agree to these Terms.

1. USE OF THE PLATFORM

Eligibility

You must be at least 18 years old to use the Platform.

You represent and warrant that you meet this requirement.

Restrictions

You may not:

Use the Platform unlawfully

Reverse engineer or copy the system

Compete with or replicate the Platform

Interfere with system operations

Use the Platform for fraudulent or abusive purposes

Account Ownership

You are responsible for providing accurate information.

The account owner is:

The individual creating the account, OR

The business entity they represent

You confirm you have authority to bind any business you register.

We may review documentation in ownership disputes and may suspend accounts during disputes.

Intended Use

The Platform is for lawful business use only.

You are fully responsible for:

Your usage

Your employees, contractors, agents

Any activity performed under your account

2. BILLING, SUBSCRIPTIONS & USAGE FEES

Subscription Billing

You authorize VWA Command to charge your payment method on a recurring basis (monthly or otherwise as selected at checkout) for your subscription plan until cancelled.

Usage-Based Charges

You acknowledge and agree that usage-based charges may be incurred based on your activity within the Platform, including but not limited to SMS messages, email sends, voice calls (including AI voice calls), automation usage, API usage, and system processing fees.

You authorize VWA Command to automatically charge your payment method on file for all usage-based fees incurred through your account.

Done-For-You Services (Website Builds, Setup Services, Consulting, etc.)

Certain services offered by VWA Command, including but not limited to website development, onboarding, automation setup, and consulting services, may be subject to separate pricing and service agreements.

Refund eligibility for these services will be determined on a case-by-case basis and may be granted at the sole discretion of VWA Command depending on work completed and service stage.

Refund Policy

Subscription fees and usage-based charges are non-refundable except where required by law.

Refunds for service-based offerings (including website builds or similar services) may be issued at VWA Command’s discretion where appropriate based on work performed and project status.

3. COMMUNICATION CONSENT (TCPA NOTICE)

By using the Platform, you consent to receive communications from VWA Command including:

SMS messages

Email communications

Phone calls (including automated or AI-generated calls where permitted)

Consent Terms

You agree:

Consent is not a condition of purchase

Message/data rates may apply

Message frequency may vary

You may opt out anytime (STOP for SMS / unsubscribe for email)

4. COMPLIANCE RESPONSIBILITY

You are solely responsible for compliance with all laws, including:

TCPA

CAN-SPAM

GDPR / CCPA / CPRA

Telemarketing laws

Data privacy laws

Accessibility laws

Tax laws

You are responsible for:

Obtaining consent

Maintaining proof of consent

Proper message configuration

Lawful usage of the Platform

We do not provide legal advice.

5. PRIVACY & DATA USE

Your use of the Platform is subject to our Privacy Policy at https://www.vwacommand.com.

You agree:

You have all rights to provide data to us

You are responsible for customer privacy disclosures

You are responsible for handling data subject requests

6. SECURITY & DATA RESPONSIBILITY

You are responsible for:

Account security

Password protection

Enabling 2FA (recommended)

Preventing unauthorized access

You must notify us immediately of any breach.

We are not liable for breaches caused by your failure to secure your account.

7. LIMITATION OF LIABILITY, INDEMNIFICATION, AND MITIGATION

Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms and your use of the VWA Command Platform or Services shall be limited to the amount you paid to VWA Command for Services during the three (3) month period immediately preceding the event giving rise to the claim.

If you have only used free services, then to the maximum extent permitted by law, VWA Command’s total liability shall not exceed one hundred U.S. dollars ($100).

EXCLUSION OF DAMAGES

IN NO EVENT SHALL VWA COMMAND BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This limitation applies regardless of the legal theory of liability.

THIRD-PARTY SERVICES

VWA Command is not responsible for third-party services, integrations, outages, or failures.

We are not responsible for disputes between you and third-party providers.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless VWA Command and its affiliates, officers, employees, and agents from any claims arising from:

a) Your use of the Platform
b) Data provided by you or your users
c) Violations of these Terms
d) Misuse of the Platform
e) Negligence or misconduct
f) Misrepresentation
g) Legal violations
h) Failure to obtain SMS/email/call consent
i) Taxes or financial obligations
j) Customer disputes
k) Data privacy violations or failure to comply with laws

INTELLECTUAL PROPERTY CLAIMS

If infringement is alleged, we may:

Obtain rights for continued use

Modify the Platform

Terminate access

8. LIMITATION ON TIME TO FILE CLAIMS

ANY CLAIM MUST BE FILED WITHIN THREE (3) MONTHS OF THE EVENT GIVING RISE TO THE CLAIM OR IT IS PERMANENTLY BARRED.

9. INJUNCTIVE RELIEF

We may seek injunctive relief without bond for violations of these Terms.

10. WAIVER AND SEVERABILITY

Failure to enforce any provision does not waive it.

If any provision is invalid, the rest remains enforceable.

11. CHANGE OF CONTROL

We may assign or transfer these Terms at any time.

You may not assign without written consent.

12. ENTIRE AGREEMENT

These Terms and the Privacy Policy represent the entire agreement between you and VWA Command.

They supersede prior agreements.

13. TERM AND TERMINATION

These Terms remain active while your account is active.

We may suspend or terminate access at any time for any reason.

Data After Termination

Access is immediately removed

Data may be retained up to 90 days

After 90 days, data may be deleted

You are responsible for backups.

Force Majeure

We are not liable for failures caused by:

Natural disasters

War

Internet failures

Government actions

Third-party outages

Third-Party Users

If you access the Platform through a third party, contact that party for support or termination.

14. GOVERNING LAW

These Terms are governed by the laws of the State of Florida, United States.

15. CONTACT

VWA Command

Website: https://www.vwacommand.com

Email: [email protected]